Reinstalling your system is the safest way to clean an infected device, but you’ll lose all of the data stored on the device that you haven’t backed up.Ĭontact the manufacturer of your device. To find out how to reinstall your operating system (like Windows or Mac OS), visit your device manufacturer’s website. After recovering your operating system, you’ll want to go back to steps 2, 3 and 4 to ensure that you’ve removed the malware. That is, if it clears the malware problem. Recovering your system typically means you’ll get back a lot of the data stored on the device, so it’s a good alternative to reinstalling your operating system (step 6). To find out how to recover your operating system (like Windows or Mac OS), visit your device manufacturer’s website. If you’ve backed up your data regularly, you’ll minimize what you lose. When using either of these options, you risk losing data. If you’re not able to fix your device with steps 1-4, steps 5 and 6 may resolve the issue. If the scan shows there are no more issues, you’ve likely removed the malware. Run your scan again to make sure everything is clear. You may have to restart your device for the changes to take effect. Run a malware or security Delete anything it identifies as a problem. Consider turning on automatic updates so your software always stays up to date. Check that all software - the operating system, security software, apps, and more - is up to date.
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